Dubai Cart

Time Frame for Returns and Refunds

You have 7 days from the date you received your item to request a return and refund.

Eligibility Criteria

To be eligible for a return and refund, please ensure that:

Original Condition: The item must be unused, in its original condition, and in the same packaging as you received it.

Proof of Purchase: You must have the receipt or proof of purchase.

Non-Returnable Items

Certain items are non-returnable, including:

Perishable Goods: Such as food and flowers.

Custom or Personalised Items: Items made or personalised specifically for you.

Personal Care Items: Such as beauty products.

How to Initiate a Return

To start a return, follow these steps:

Step 1: Contact Dubai Cart customer support using the contact details provided on our Contact Information page.

Step 2: Provide your order number and details about the item you wish to return.

Step 3: Our team will guide you through the process and provide a return shipping address.

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain number of days.

Return Shipping

You will be responsible for paying the return shipping costs unless the return is due to our error (e.g., you received a defective or incorrect item).

Return shipping costs are non-refundable.

Exchanges

If you need to exchange an item, follow the same process as for returns.

Once your return is received and inspected, we will send out the replacement item.

Contact Us

If you have any questions about our Return and Refund Policy, please visit our Contact Us page or refer to our Contact Information Policy for our contact details.